Ricoh provides services to manage the hardware and software installed, on a day-to-day basis. By maintaining and operating the entire fleet and consumables, we reduce customer tasks for device support, acting as a single point of contact for all components.
To ensure the highest level of productivity across the entire customer infrastructure, we provide a full range of qualified services including:
- Service Desk and Remote Management
- On-site fleet Management – to perform document/office related tasks at the customer’s premises
- Incident Management by experienced, dedicated staff
- Problem management – analysis of incidents to proactively identify and fix problems
- Asset management – all assets including 3rd Party devices are managed
- Consumables management – proactively managed with an automated toner replenishment system and/or centralized on-site inventory
- Change Management
- IMAC-D (Install, Move, Add, Change-Disposal) Management – to administer and co-ordinate all aspects of recommend optimization strategies (relocation, replacement, upgrade, downgrade)
- Release management and device customization – enabling unique and specific functionality (smart hardware)
The seamless integration of all print environment components is provided in the areas of document input, distribution, editing, storage, retrieval or output.
Solutions
